FAQS

Email : info@thetoggleclampstore.com

Shopping with your credit card with TheToggleClampstore.com is guaranteed to be safe and secure. PayPal handles the payment processing for us. Acceptable payment methods include all major credit cards and PayPal accounts.

We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.

This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.

To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.

We are dedicated to providing you with a secure, worry-free shopping experience.

We accept Paypal, Visa, Mastercard, American Express, or Discover as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours.

Re-authorizations after the initial order
We also obtain authorizations for the outstanding balance of your order if a) your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order. If, after we charge your card as a result of not being able to re-authorize, you wish to cancel your order, please contact us and we will refund your card provided that your order has not yet shipped.

When you place an order with us, you will receive a link that will allow you to track that order. Once your order ships you will receive another email with tracking information (if available).

After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email and we'll get you set up.

You will only be charged tax if you are a resident of California. We are required by law to charge sales tax on orders shipped to California addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.

All orders will be shipped within 24-48 hours (Monday thru Friday) upon receipt of payment.

Our Flat Rate Shipping is only $8.00 per order for our Standard Priority Shipping in the 50 states only, including Alaska and Hawaii. FREE Standard Shipping on Orders $199 and Over.

The following shipping options are available and quoted at checkout.

• UPS Ground (delivery within 1-5 business days)
• UPS 3 Day Select (delivery within 3 business days)
• UPS 2nd Day Air (delivery within 2 business days)

* Business days from time of shipment

Please inspect your packages carefully upon receipt. Claims for damages must be filed with the carrier immediately and all original packaging must be saved. We will be glad to assist in any way possible in the event of a damaged package.

Currently we only ship to addresses in the 50 states only, including Alaska and Hawaii.

The majority of items are shipped via USPS or UPS Ground, but for larger items we might use specialized freight carriers.

When you place an order with us, you will receive a link in your order confirmation e-mail, that will allow you to track that order. Once your order ships you will receive another email with tracking information (if available).

We offer an easy 90 day return policy on all purchases. No hassle, no questions asked.

Be confident that we deliver to you quality items, as you can return them for MONEY BACK within 90 days of receipt. Items must be returned shipping pre-paid and in new condition.

We want you to be happy with your order! With some exceptions (see below), if you are not satisfied with your order you may return it within 90 days of your receipt of merchandise for a refund of the purchase price less shipping fees. We do, however, require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable. Here are the exceptions and clarifications:

• Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
• We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc.).
• All returns and exchanges are subject to our Terms of Use.

Please contact us in order to receive complete instructions on returning goods.  Once we receive your return, please allow 1-2 weeks for processing.

Please see our Terms of Use page.